Policies

Treatslicious Dessert Shop is owned and founded by Patricia Mariz E. Canaria which aims customer-focused bakery and dessert enterprise dedicated to creating premium-quality cakes, pastries, and customized baked products for individuals, families, organizations, and businesses. Founded on a passion for baking and creativity, the company combines quality ingredients, artistic craftsmanship, and excellent customer service to deliver delightful products that make every celebration memorable.

Overtime, Treatslicious Dessert Shop has expanded beyond traditional baking by offering baking tools, equipment, ingredients, and supplies to support both home bakers and commercial baking entrepreneurs. The company aims to become a one-stop destination for baked goods and baking solutions, serving customers who seek quality, convenience, and innovation.

With a commitment to excellence and continuous improvement, Treatslicious Dessert Shop strives to build lasting relationships with customers while contributing to the growth of the local baking industry.
ORDERS AND ACCEPTANCE

ORDER & PAYMENT
- Orders are confirmed only after the required down payment has been received.
- Down payments are non-refundable and non-transferable.
- Any remaining balance must be settled before or upon pickup/delivery.
- Please review and confirm all order details (name, message, color, design, flavor, size, date, and time) before payment.
- Minor variations in color, decorations, and design may occur as all products are handcrafted.

CHANGES TO ORDERS
- Changes to your order are accepted up to 48 hours before the pickup/delivery date, subject to availability.
- Requests made less than 48 hours before the scheduled date may no longer be accommodated.


DELIVERY & PICKUP
- Please be available at the agreed pickup/delivery time.
- Delays caused by traffic, weather, or unforeseen circumstances may affect delivery times.
- Once the order has been received in good condition, Treatslicious Dessert Shop is no longer liable for damages caused by improper handling or storage.

FOOD SAFETY
Our products may contain or come into contact with:
- Milk
- Eggs
- Wheat (All-Purpose Flour)
- Soy
- Tree Nuts/Peanuts (if applicable)

NOTE!! Please inform us of any food allergies before placing your order.

PHOTOS
- We may use photos of your cake or desserts for our social media and portfolio unless you request otherwise.


STORAGE
- Cakes and desserts should be stored properly after pickup/delivery.
- For best quality, consume within the recommended storage period.

PRIVACY POLICY
At Treatslicious Dessert Shop, we value your privacy and are committed to protecting your personal information.

We may collect the following information when you place an order:

*Full Name
*Contact Number
*Delivery Address (if applicable)
*Email Address (if provided)
*Order Details
*Payment Information (e.g., GCash reference number)
*How We Use Your Information

Your personal information will only be used to:

*Process and confirm your orders
*Arrange pickup or delivery
*Contact you regarding your order
*Respond to your inquiries and customer support requests
*Improve our products and services
*Data Protection

Your personal information will be kept confidential and will not be sold, shared, or disclosed to third parties, except when required by law or when necessary to complete your order (such as with a delivery partner).

Payment Information
- Payment details are used solely to verify transactions and process your order.

Photos of Orders
- Treatslicious Dessert Shop may take photos of completed cakes and desserts for promotional purposes on our social media pages unless otherwise requested by the customer.

Your Rights
- You may request to update or delete your personal information after your order has been completed, subject to applicable legal requirements.
REFUND AND RETURN POLICY

1. NON-REFUNDABLE ITEMS : The following are strictly non-refundable: All food products (ingredients, baked goods, perishable items) Custom-made cakes and special orders Opened or used baking ingredients or equipment.


2. ELIGIBLE RETURNS (EQUIPMENT ONLY) : Returns or replacements may be accepted only if: Item is defective upon arrival Item is incorrect or incomplete Damage occurred prior to delivery acceptance

3. RETURN CONDITIONS : Claims must be submitted within 24–48 hours of receipt Must include clear photo or video proof Items must remain unused and in original packaging (if applicable)

4. REFUND METHOD : Approved refunds will be processed via: Bank transfer E-wallet Store credit (if applicable) Processing time: 5–10 business days

5. NON-ELIGIBLE CLAIMS : Refunds or replacements will NOT be granted for: Change of mind Improper storage or handling Damage after delivery acceptance Minor packaging variations